WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

Will Cathcart, head of Meta's subsidiary, announced the launch of WhatsApp channels with subscriptions and advertising. He ...

Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month.

Reuters, the news and media division of Thomson Reuters, is the world’s largest multimedia news provider, reaching billions ...

Key Takeaways AI agents are streamlining enterprise operations and cutting costs across sectors.Businesses report up to 67 ...

Global cloud communications platform Infobip today announced its Conversational Experience Orchestration Platform (CXOP) — a ...

FlySafair has become the first airline in South Africa to launch a free AI-powered travel assistant. Named Lindi, the AI ...

Chris Silcock discussed how the hotel giant is using AI to improve the guest experience at the recent Skift Data + AI Summit ...

Currently in its Beta phase, Lindi can book flights for single passengers, change a name or seat on a booking, and provide ...

Social Connect: Enables AI-powered guest engagement across popular social platforms including Facebook, Instagram, Messenger, and WhatsApp Business. Managed through a single unified inbox, hotels can ...

JOHANNESBURG - Eskom has introduced a new AI-powered chatbot named Alfred the Chatbot, and is available on WhatsApp. This ...