WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

AI tools for WhatsApp, in particular, are transforming the way we communicate, offering features like chatbots that can automate responses, provide customer service, and even engage in casual ...

Global cloud communications platform Infobip today announced its Conversational Experience Orchestration Platform (CXOP) — a ...

Major high street brands such as John Lewis, Next, B&Q and M&S are enhancing their customer service offerings driven by a rise in WhatsApp usage and chatbot integration, according to a new survey. In ...

AI is the next big thing in customer service. At least, that’s what everyone says. And they’re not wrong. Businesses are ditching clunky old chatbots in favor of smarter AI agents, promising ...

Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month.

The new agentic AI chatbot from FlySafair can be used to book flights, change seats and other important flying processes, all ...

FlySafair introduces Lindi, a WhatsApp-based AI chatbot that lets travellers book flights, change seats, and access travel ...